A live agent on your website capturing leads around the clock — charged only when they collect a name, contact info, and confirmed purchase intent from a local prospect.
Live chat lead generation places a staffed chat agent on your website. When a visitor starts a chat, a real person responds — not a bot. The agent's job is to determine whether the visitor is a genuine local prospect and, if so, capture their contact information and purchase intent.
You are charged only per qualified lead. To count as a lead, the agent must collect the visitor's name, contact information, purchase intent, and confirmation that they are in your service area. General questions, spam, and out-of-area visitors do not count toward your bill.
For businesses driving website traffic from radio, digital ads, or any other channel, live chat captures leads that would otherwise leave the site without contacting you — particularly after business hours when no one is available to answer the phone.
The chat widget appears on your website and is staffed by trained agents. Coverage is available around the clock, which means leads are captured outside of your business hours — when a homeowner researches a contractor at 10pm or a patient looks for a dentist on a Sunday afternoon.
When a visitor starts a conversation, the agent greets them, identifies their need, collects contact information, confirms they are within your service area, and establishes purchase intent. That exchange produces a lead record that is sent to you by email in real time.
You review each lead as it comes in. If a lead does not meet the qualification criteria — wrong area, no genuine purchase intent, incomplete information — you dispute it and it is removed from your billing. You pay only for the leads you accept.
Homeowners searching for service outside business hours find your site and start a chat; the agent captures the lead before they move to a competitor.
Patients research providers in the evenings and on weekends; a live chat captures appointment interest right when it happens, not the next morning.
People in legal situations search at all hours; an agent who can capture their name and nature of need is a meaningful advantage over a contact form that sits unanswered.
Property searches happen at night and on weekends; live chat captures buyer and seller inquiries outside of office hours when competitors are not available.
Radio sends people to your website. When a listener hears your name on 94.9 The River or 105.1 Jack FM and visits your site, live chat is there to capture the visit. A radio campaign that generates website traffic produces more leads when that traffic has an immediate way to convert — not a form that requires someone to come back later.
See all digital services →Yes. The agents are trained chat representatives, not automated bots. They follow a qualification process to identify genuine local prospects and collect the information needed to pass a lead to your business.
Pricing is per qualified lead with a baseline service fee to maintain the chat widget and staffing. We will walk you through the full structure when we talk.
Leads are delivered in real time by email and optional text message. You receive a summary of the conversation along with the contact information and stated intent the agent collected.
A qualified lead includes the visitor's name, contact information, a stated purchase intent related to your business, and confirmation that they are in your service area. Visits that do not meet all four criteria are not billed.
Chat coverage is available 24 hours a day, seven days a week. This is the main advantage over a contact form — leads are captured at the moment of interest, including evenings, weekends, and holidays.
We will put together a recommendation based on your goals, your market, and your budget. No commitment required.